Product Support Specialist

Unlock your value! Join Our Team as a Product Support Specialist at Inventi!

Here at Inventi, we are constant learners who are passionate about our work and always striving to deliver the highest quality!

Inventi is a financial application development company specializing in the financial sector. We offer innovative products like Payment Gateway, Regulatory Compliance and PLAIS Connectors, alongside tailored services, using cutting-edge technology to keep customers ahead.

We are looking for a Product Support Specialist to join our team.

What will you do:

• Act as the main point of contact for customer support inquiries;
• Maintain an in-depth understanding of products, including their features, use cases, and potential issues;
• Test new product features, updates, and bug fixes;
• Monitor and report support metrics to improve customer experience and product performance;
• Manage and oversee the customer onboarding process to ensure a smooth and successful start;
• Develop, update, and maintain help articles, FAQs, and support guides;
• Collaborate with teams to streamline support, share insights, and shape the product roadmap.

What  we expect:

• Proven experience in product support or a related role;
• Excellent communication skills to work with customers and teams;
• Strong problem-solving, organizational, and data analysis skills;
• Ability to quickly learn product features, troubleshoot issues, and participate in product release testing;
• Proficiency in English, both written and spoken;
• Team player with the ability to collaborate effectively across departments.

What we offer:

• Inspiring culture surrounded by experienced, passionate, and self-improving colleagues;
• Personal and professional growth with a learning budget;
• Remote work opportunities, flexible working hours;
• Private Health insurance and pension plans;
• Gross salary starting from 2300 Eur per month (depending on your experience and competencies).

Unlock your value! Here at Inventi you’ll craft your career path, be a part of fintech kinship and will work on tailor-made solutions.